Transit Operations Supervisor

Job Title: Transit Operations Supervisor

Department: CATS Transportation

FLSA Status: Exempt

GENERAL STATEMENT OF DUTIES

An employee in this class performs a variety of supervisory and administrative work monitoring and managing transit operations to ensure provision of effective transit services.  Work includes overseeing transit service and operations; supervising transit operators and operations staff for effectiveness and compliance with department rules, regulations, policies and procedures; coordinating fleet maintenance and repair; ensuring the training and evaluating of transit operators; enforcing safety regulations; collecting data for the preparation of operational statistic reports and recommendations; investigating accidents and complaints; assigning operators to routes; marketing of transportation services; and preparing and maintaining operational data, records and receipts to submit for grant reimbursement. Work requires vast knowledge of transit operations in order that the role may perform effectively and serve in the absence of the Director.  Work is performed in accordance with departmental policy and state and federal law.  Work is performed under regular supervision of the Transit Director and is reviewed through conferences, a review of records and reports, and overall acceptance and success of the programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Supervises the daily operations of the transit department including transit operators and operations staff, developing route and schedule assignments for transit operations, monthly billing of clients, and dispatch and scheduling tasks to provide passengers with safe and efficient transportation.

·         Supervises department staff; provides feedback on performance; works with employees to correct deficiencies; assists in disciplinary actions; and coordinates staff leave of absences.

·         Answers telephone to schedule trips; respond to general questions; and make adjustment to client reservations.

·         Coordinates dispatching activities, communication operations, and assignment of drivers to routes.

·         Oversees monthly billing of contracted customers including Medicaid and other agencies; receives fees collected; prepares deposits and delivers to Finance Department.

·         Monitors expenditures to keep department within budget and revenues received.

·         Coordinates fleet maintenance and repair; contacts vendors for preventive maintenance; prepares and maintains vehicle maintenance records and files.

·         Prepares grant activity reports with different reporting format requirements; maintains and provides a wide variety of data on operational activity and statistics for grant submission.

·         Assists in the interviewing and selection of department personnel; assists in training new drivers and coordinating staff training; ensures required safety and procedural training delivery to employees.

·         Performs research and prepares departmental reports; maintains accident, incident and complaint logs; ensures accurate recording of operational and ridership data and records.

·         Supports the department in the marketing and promotion of transit services to the public.

·         Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; makes service delivery recommendations to the Transit Director.

·         Receives and responds to difficult and sensitive citizen inquiries, complaints and concerns.

·         Performs transit dispatch duties; takes calls for services and schedules passengers for transit; dispatches drivers to specific locations; operates communications app via radio and cellphone to communicate with operators.

·         Serves as Safety Officer for the system.

·         Monitors and verifies vehicle maintenance and wheel chair lift.

·         Operates a multi-passenger vehicle occasionally to transport clients.

ADDITIONAL JOB DUTIES

·         Serves in the absence of the Director.

·         Performs related duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

·         Considerable knowledge of transit operations and administrative functions including the billing and accounting process and requirements.

·         Considerable knowledge of the principles and practices of supervision including work assignment, safety training and work performance evaluation.

·         General knowledge of management skills to analyze programs, policies and operational needs.

·         Knowledge of the geography of Caswell County and surrounding counties.

·         Working knowledge of Medicaid requirements for reimbursement for transportation of Social Services clients.

·         Working knowledge of computer software utilized in the transit operations.

·         Knowledge of safety requirements for operation of a transit service.

·         Ability to implement and evaluate departmental policy and programs to improve division operations.

·         Ability to manage the work of subordinates including coaching staff for improvement and development, monitoring and evaluating work performance, and counseling and disciplining staff.

·         Ability to evaluate, develop and implement departmental policy and programs to improve division operations.

·         Ability to understand and explain regulations and policies governing transit operations.

·         Ability to communicate clearly and concisely, both orally and in writing.

·         Ability to establish and maintain effective working relationships with citizens, staff, supervisors, state and federal officials, and the general public.

PHYSICAL REQUIREMENTS

·         Must be able to physically perform basic life functions of stooping, kneeling, crouching, reaching, pulling, pushing, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

·         Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to assist physically disabled riders.

·         Must possess the visual acuity to prepare and analyze data and statistics, perform accounting tasks, operate a computer terminal, and read extensively.

DESIRABLE EDUCATION AND EXPERIENCE

·         High school diploma or GED required; advanced law enforcement or detention training preferred.

·         Graduation from an accredited college or university with an Associate degree in business administration, transportation planning, or a related field and preferably some experience in transportation planning or management; or an equivalent combination of training and experience.

·         Prior supervisory experience preferred.

·         Completion of agency-required supervisory training.

·         Valid North Carolina driver’s license with an acceptable driving record.

ADA / EEO STATEMENT

Caswell County complies with the Americans with Disabilities Act (ADA) and considers reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential functions of this position.

Caswell County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal and state laws.

APPLICATION INSTRUCTIONS: (County Application, Resume, and Cover Letter)

Caswell County

Attn: Crystal Stauffer, HR Director

P.O. Box 98

Yanceyville, NC 27379

* Applications can be found at the HR Office located at 144 Court Square, Yanceyville, NC 27379 or online at:   www.caswellcountync.gov (Under Human Resources).